SUN LIFE HOMECARE
About Us
1. What is our company's mission regarding care for the elderly, disabled individuals, and new mothers, both at home and outside?
- Our mission is to provide professional and compassionate support to the elderly, enabling them to remain independent and fully enjoy their family life. And child care to new mothers, whether at home or during outings.
2. What types of services do we offer to meet the specific needs of our clients both at home and outside?
- We offer a comprehensive range of services, including assistance with daily activities, medical care, emotional support, as well as specialized services for new mothers, whether at home or during outings. Our goal is to provide personalized support that meets the unique needs of each client, wherever they may be.
3. How do we select and train our staff to ensure quality care for our clients, both at home and outside?
- Our staff is carefully selected and trained to meet the medical and emotional needs of our clients, whether at home or during outings. We are committed to providing high-quality care by ensuring that our team is well-trained and qualified to handle different environments.
4. How do we ensure the safety and well-being of our clients when providing services at home and outside?
- The safety and well-being of our clients are our top priority, whether at home or during outings. We implement strict safety and care protocols and ensure that our staff is well-trained to handle all situations safely and professionally.
5. What are our commitments to customer satisfaction and how do we collect their feedback, both for home services and outside services?
- We are committed to ensuring the satisfaction of our clients at every step of the process, whether at home or during outings. We regularly gather feedback from our clients to ensure that our services meet their expectations and exceed their hopes, regardless of the situation. We listen to their needs and strive to provide personalized support that enables them to fully enjoy their family life, wherever they are.
In what context is the first consultation offered?
The first consultation is carried out as part of an initial assessment of your needs and expectations in terms of home care or support outside the home. This is an opportunity for you to meet one of our qualified professionals, who will take the time to discuss your concerns, your goals, and the services we offer. We firmly believe in the importance of establishing a trusting relationship from this meeting, which can take place at your home, in a familiar environment where you feel comfortable, or at our premises if you prefer. The objective is to still offer you a secure and confidential space to openly discuss your needs, answer all your questions, and guide you in choosing the solutions best suited to your situation, so that we can develop a personalized care plan that suits you.